Case Studies

How leading health systems use KindlyMoments to improve transitions, engage families, and measure outcomes—with HIPAA-aligned workflows.

All outcomes independently verified

Metrics reflect program-defined cohorts and measurement windows; your organization's results may vary based on population and implementation.

Healthcare system

Lakeside Regional Medical Center

Logo placeholder · LRMC

Challenge

Elevated 30-day readmissions among heart failure patients strained capacity and CMS penalties, with inconsistent follow-up after discharge.

Solution

KindlyMoments coordinated remote vital monitoring, medication adherence nudges, and structured nurse callbacks tied to the EHR discharge plan.

Results

Care teams intervened earlier on weight gain and symptom reports, shortening time-to-contact and aligning families with the same education materials used in-hospital.

Key metrics

42% reduction

Readmissions

85%

Patient satisfaction

Under 4 hours

Time to first touch

Healthcare system

Summit Multi-Site Health System

Logo placeholder · SMHS

Challenge

Fragmented handoffs between acute sites and ambulatory clinics led to gaps in medication reconciliation and unclear accountability after discharge.

Solution

A unified KindlyMoments care transition pathway with role-based tasks, shared care plans, and automated risk stratification across 12 hospitals and affiliated clinics.

Results

Standardized transition bundles reduced duplicate outreach and gave PCPs timely summaries with patient-reported outcomes before the first post-discharge visit.

Key metrics

31% improvement

Care gap closure

4.6 / 5

PCP satisfaction

18% lower

ED returns (30d)

Healthcare system

Prairie Rural Health Collaborative

Logo placeholder · PRHC

Challenge

Long travel distances and limited specialty access made it difficult to monitor high-risk patients safely at home after surgery and complex medical discharges.

Solution

KindlyMoments paired asynchronous symptom checks with connected devices where appropriate, and escalated alerts to on-call rural hospitalists and affiliated telehealth.

Results

Patients stayed connected to a named care team without extra travel, and rural navigators used one dashboard across member hospitals and FQHC partners.

Key metrics

78% of eligible

Remote enrollment

92% same day

Alert resolution

Net promoter score

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