At KindlyMoments, every patient deserves to be treated with dignity, respect, and transparency. This document outlines your rights in accordance with HIPAA, the Patient Self-Determination Act, and applicable federal and state regulations.
1. Right to Access Records
You have the right to:
- Access and view all health data collected through the KindlyMoments platform at any time
- Request a complete copy of your health records in an electronic format of your choosing
- Receive your records within 30 days of your request
- Export your data in standard healthcare interoperability formats (FHIR, HL7)
- Receive a clear explanation of any information you do not understand
2. Right to Amend
You have the right to:
- Request corrections to your health information if you believe it is inaccurate or incomplete
- Receive a written response to your amendment request within 60 days
- Append a statement of disagreement if your amendment request is denied
- Have your amendment communicated to relevant parties who previously received the inaccurate information
3. Right to Accounting of Disclosures
You have the right to:
- Receive a list of disclosures we have made of your PHI for the six years prior to your request
- Know the date, recipient, description, and purpose of each disclosure
- Receive one free accounting per 12-month period (reasonable fees may apply for additional requests)
- Access comprehensive audit logs showing who viewed your health data and when
4. Right to Request Restrictions
You have the right to:
- Ask us to limit how we use or disclose your PHI for treatment, payment, or healthcare operations
- Restrict disclosures to your health plan for services you paid for in full out of pocket
- Request that specific information not be shared with certain family members or caregivers
- Set granular permissions for what each authorized user can see on your dashboard
5. Right to Confidential Communications
You have the right to:
- Request that we communicate with you through a particular method (email, phone, mail)
- Specify a preferred phone number or address for communications
- Ask that we not contact you at certain times or locations
- Have these preferences honored without needing to explain why
6. Right to Privacy and Consent
- Have your PHI kept private and secure in accordance with HIPAA
- Provide informed consent before enrollment and understand all services
- Decline or withdraw from the Service at any time without affecting other healthcare eligibility
- Know that your data will never be sold to third parties
7. Right to Non-Discrimination
- Receive services without discrimination based on race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion
- Receive culturally and linguistically appropriate services
- Request accommodations for any disability or special need
8. Right to Quality Care
- Receive timely and competent care coordination services
- Have clinical alerts about concerning vital sign trends sent promptly to your care team
- Access the 24/7 nurse hotline for clinical questions (Comprehensive and Enterprise plans)
- Know the qualifications of clinical staff providing support through the platform
9. Right to Complain Without Retaliation
- Voice complaints or concerns without fear of retaliation
- File a complaint with KindlyMoments, your healthcare provider, or a regulatory agency
- Receive a timely and fair investigation of your complaint
- Continue receiving services without disruption during investigation
10. Emergency Services
KindlyMoments is not an emergency service. In the event of a medical emergency, call 911 immediately. Your use of KindlyMoments does not replace or delay your access to emergency services.
11. How to Exercise Your Rights
- Platform: Account Settings → Privacy & Rights
- Email: rights@kindlymoments.com
- Phone: 1-800-555-0199 (select option 2)
- Mail: KindlyMoments Health, Inc., Attn: Patient Rights, 100 Healthcare Way, Suite 400, San Francisco, CA 94105
12. Filing a Complaint
- KindlyMoments: complaints@kindlymoments.com or 1-800-555-0199
- HHS Office for Civil Rights: www.hhs.gov/ocr/complaints or 1-877-696-6775
- Your State Attorney General's Office
You will never be penalized for filing a complaint.